ADR & Conflict Resolution

The courts of this country should not be the places where resolution of disputes begins. They should be places where the disputes end after alternative methods of resolving disputes have been considered and tried

Sandra Day O’Connor
Former Associate Justice of the Supreme Court of the United States

ADR and conflict resolution in healthcare settings, and the ethics mediation strategies within its practice, are skills that require expert instruction and guidance. The objectives of the training are to: Identify the continuum of conflict and familiar sources of conflict in health care; Adopt an appropriate DIET (document, informed consent, empathize, talk) which helps to minimize conflict occurring and de-escalate conflict that arises; Use real-time resolution through the Communication Consult Service.